Our policies.
New Chapter Housing is registered with the Information Commissioner's Office and operates under written privacy, cookie, complaints and safeguarding policies.
Privacy policy
We collect only the information needed to respond to enquiries and manage referrals, and we never share it beyond the services involved in a placement without consent. Our full privacy policy is available on request from info@newchapter.org.uk.
Complaints procedure
If you are unhappy with any aspect of our service, contact Louis Sanders, Head of Operations, on 020 3062 9955 or info@newchapter.org.uk. We acknowledge complaints within two working days and aim to resolve them within 20. A copy of our full complaints procedure is available on request.
Safeguarding policy
The safety of our residents comes first. All staff follow our written safeguarding policy and are trained to recognise and report concerns. If you have a safeguarding concern about a New Chapter resident, call us on 020 3062 9955 during office hours, or contact the local authority's adult or children's safeguarding team. In an emergency, call 999. Our full safeguarding policy is available on request.